Terms and Conditions

Booking Policy

A minimum of $100 deposit is required to secure all private bookings and a 20% deposit is required to secure all corporate bookings. Deposit payments can be paid by credit card over the phone or by clicking the Pay Now button on the invoice or by bank transfer directly into our account. All deposit payments are non-refundable.

Payment of the deposit is considered as acceptance by you of the terms and conditions contained herein. Where Fly By Fun has not requested a deposit to be paid, these terms and conditions are considered to be accepted upon your written or verbal confirmation of the booking, unless we are advised otherwise.

Payments

All invoices must be paid in full at least ten (10) days before the booking date, unless Fly By Fun has expressly agreed otherwise. You will receive several email reminders about payment in the lead up to your event until payment has been successfully made.

Cancellation Policy

All deposit payments are non-refundable. If you cancel a booking with 7 days or less notice, there is a 50% cancellation fee. If you cancel a booking with 24hrs or less notice, there is a 100% cancellation fee.

We can however reschedule your booking, subject to availability, in the event of wet weather, illness or any other unforeseen circumstances. That is, we will hold the above cancellation fees as a credit for you to use within 12 months.

Rescheduling a booking will attract a fee of 50% if 24hrs or less notice is given, 30% if up to 72hrs notice is given and 20% if up to 7 days notice is given, which is payable at the time of rebooking your party or event.

Additional Fees

Travel fees apply to certain locations and you will be notified of any additional such fees upon booking. Should you change the location of your event after you have booked to a location where a travel fee would usually be incurred, we reserve the right to invoice you for these additional travel fees.

Parking fees may apply to certain bookings where no free parking is available for our entertainers. We ask that you notify Fly By Fun if any additional parking costs are going to be incurred prior to your event so we can invoice you for this additional parking fee. Fly By Fun reserves the right to invoice you for this fee after your booking if we were not made aware of this prior to the day or if no nearby free parking was available to our entertainer on the day.

Changes to Bookings

Many different costumes are shown on the Fly By Fun website, however we do not show our full range. As costumes require repairs, maintenance and to be replaced from time to time, we reserve the right to send an alternative costume to what is represented on our website.

Very rarely, the entertainer that has been assigned to your event may find themselves in an emergency situation that prevents them from being able to attend your event. This may be due to illness, car accidents or any other emergency situation that may arise. Fly By Fun will go above and beyond to always ensure a replacement entertainer is sent to your event and will communicate with you to let you know if such a change has occurred.

Fly By Fun entertainers are highly experienced and will always go above and beyond to keep all the children engaged and entertained for the entirety of your booking. On rare occasions this may not be possible and Fly By Fun does not take responsibility for this, such as when there are distractions at your chosen venue like play equipment, where there is a very broad age range and the much younger or much older children choose not to take part or there are more than the recommended number of children per entertainer (which is no more than 20 per entertainer), which impacts how well they can keep all the children entertained and engaged.

If you would like Face Painting to be included as part of the entertainment, we recommend booking a minimum of 2hrs if you’re having 20 or more children or booking a separate Face Painter depending on the number of children you are inviting. Face Painting takes approximately 3-4mins per child and the entertainer cannot entertain the other children whilst they are doing face painting, so please bare that in mind.

Prohibited Conduct Policy

Fly By Fun does not tolerate any type of workplace violence committed by or against our workers. For the purposes of this policy, our workplace extends to the premises at which we are providing entertainment as we are a mobile business and includes any and all communications such as phone calls, emails and text messages. Examples of such behaviour include, but are not limited to, being verbally abusive or making any kind of threat, yelling, swearing or speaking disrespectfully, displaying aggressive or hostile behaviour that creates a reasonable fear of injury to another person or subjects another individual to emotional distress, intentionally damaging property or personal items, committing acts motivated by, or related to, sexual harassment, causing any type of physical injury to another person.

Right to Refuse Service Policy

Fly By Fun reserves the right to refuse service and enforce our terms and conditions to any person that has breached our Prohibited Conduct Policy. Examples of this include, but are not limited to, refusing to speak with any persons over the phone or refusing to provide our services at any party or event.

Any breaches of the Prohibited Conduct Policy that cause Fly By Fun to cease providing our services and to leave the premises will be deemed a cancellation on the part of the customer and no refunds will be given.

Limitations on Liability

Fly By Fun will not be held responsible for the behaviour of any child or other person attending your event. We reserve the right to cease entertainment at the discretion of the entertainer, if behaviour of any child or event guest becomes unacceptable, or if there is any unreasonable risk of harm to the entertainer, other children or event guests.

You agree that either yourself or another nominated adult will remain present for the duration of the event, and will be responsible for the supervision of the event and that you will advise Fly By Fun of who that supervising adult is prior to the commencement of the entertainment.

You agree that Fly By Fun will not in any way be liable to you or tp any other person for any damage, loss or injury suffered by yourself or any other persons while participating in the event, however such damage, loss or injury, may be caused, whether by our act, default, omission or negligence and you agree to indemnify Fly By Fun in respect of such injury, loss or damage.

You agree to notify Fly By Fun of any special requirements of any child or event guests, including but not limited to allergies or other mental, emotional or physical issues, which may affect the entertainment we choose to provide, and you agree to indemnify Fly By Fun in respect of any claim which may arise as a result of your misrepresentation or failure to make such a disclosure.

You agree that while Fly By Fun may assist by making arrangements for hire of other equipment, including but not limited to Jumping Castles, Petting Zoos, Pony Rides, Inflatables, Mechanical Rides, Soft Play Equipment and Fairy Floss, Popcorn and Sno Cone Machines, Fly By Fun is entering into agreements with those suppliers on behalf of you and you agree to indemnify Fly By Fun in respect of any injury, loss or damage suffered by any child or event guest in relation to such equipment.